HisKart understands there could be some instances where customers want to return their order and get a refund. In such a case, after verifying everything, we will initiate a process for you as mention in our Refund Policy. We take care of your healthcare and medicinal needs. We make sure you get the best service through us, which is why we have a bunch of Refund and Cashback policies.

Cancellation Policy

If unsatisfied, you can cancel your order when your order is dispatched, meaning you can cancel it within 24 hours of the orderplacement if not dispatched. You can cancel your order before receiving an email confirmation mentioning that your order has been dispatched. Please note that we cannot accept the return of your medicines after they our warehouse because they could not be reused.

We will resend your orders to the address you prefer if you fail to get your missed delivery or if we arrange redelivery, provided the order has been returned to us, which happens within 30 days. Please note that you cannot cancel once your order leaves our premises. However, you can cancel it until the point where your order has not been dispatched.

Refund/Reship Policy

Please contact our customer care executives through the toll-free number or email and inform the issue you have faced. Also, mention your order number and reasons for cancellation, reshipment, or refund. After verifying every detail, our customer representative will check and trace your order. After that, refund will be initiated if your order has not been dispatched or has been dispatched to a wrong address. We will reship if you receive any damaged, faulty, or incorrect product.

Damaged, Incorrect, or Faulty Products

If you receive your medicines that are damaged, incorrect, defective, or faulty, or wrongly delivered, just give us a notice of cancellation by calling our customer care executives.

We will immediately initiate the refund process, including any delivery charges you paid. We request you to return any damaged, incorrect, or faulty product in the best possible condition to us. We also request you to return the medications with the original packaging (if possible), with all the necessary precautions to prevent further damage.